Frequently Asked Questions (FAQs)
1. Order & Payment
How can I place an order?
➡️ Select your desired products, add them to your shopping cart and follow the ordering process until payment.
Which payment methods are accepted?
➡️ We accept common payment methods such as credit card, PayPal and Klarna.
Can I change or cancel my order later?
➡️ Changes are only possible as long as your order hasn't been processed yet. Please contact us as soon as possible.
Will I receive an order confirmation?
➡️ Yes, after successfully placing your order you will receive a confirmation by email.
2. Shipping & Delivery
Which countries do you deliver to?
➡️ We currently deliver to the following countries: Germany, Austria, Belgium, Czech Republic, Denmark, France, Ireland, Italy, Luxembourg, Netherlands, Poland, Portugal, Slovakia, Spain, Sweden and Switzerland.
How long does shipping take?
➡️ Delivery times are typically 5-10 business days within Germany. International deliveries may take 3-5 days longer.
How can I track my order?
➡️ Once your order has been shipped, you will receive an email with a tracking link .
How much does shipping cost?
➡️ Shipping is free .
3. Returns & Exchanges
Can I return items?
➡️ Yes, you can return unused items within 30 days .
Who bears the costs of the return shipment?
➡️ The return costs are borne by the buyer.
How does the return process work?
➡️ Contact our support to return your package.
How long does the refund take?
➡️ After receiving and checking the return, we will refund the amount within 14 days .
4. Customer account & newsletter
Do I need a customer account to place an order?
➡️ No, you can also order as a guest. However, a customer account offers advantages such as faster orders and an overview of your orders.
How can I reset my password?
➡️ Click on “Forgot your password?” on the login page and follow the instructions.
How can I subscribe to the newsletter?
➡️ Enter your email address on our homepage and receive exclusive offers and fitness tips!
How can I unsubscribe from the newsletter?
➡️ You'll find an unsubscribe link in every email. Alternatively, you can send us a message.
5. General questions & contact
How can I contact customer service?
Email: info@urbaq.shop
Is there a retail store?
➡️ No, we are a pure online shop , but we offer fast shipping and uncomplicated returns.
Do you offer gift vouchers?
➡️ No! We currently do not offer vouchers as standard. Please contact us if you need one.
Can I order larger quantities as a company?
➡️ Yes, contact us for individual offers or volume discounts.